General Terms and Conditions
NLG AIRPORT TRANSFERS Ltd. is fully licensed with our local authority and is comprehensively insured for Hire & Reward by the South Cambridgeshire operator under the licence PO261307. Please read carefully our Terms and Conditions before making a booking. The Terms and Conditions apply to all visitors, users and others who access this website. Bookings can be made via e-mail, phone, text or directly by clients using the portal to the booking system on our website.
When making a booking through our website, there may be a pricing and availability error where the booking and the cost of booking are not guaranteed until they have manually been accepted. This could result in bookings taking up to 1 working day. Once the manual check has been carried out and the full price is confirmed, you will receive a confirmation of the booking details, date and time and vehicle.
NLG AIRPORT TRANSFERS Ltd. does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances. We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for any possible unpredicted delays en route to or from the airport.
NLG AIRPORT TRANSFERS Ltd. will not take responsibility for any passengers missing their flight if check-in time of 2 hours was not allowed. You are free to arrange to arrive at the airport for a time of less than 2 hours prior to flight departure, however NLG AIRPORT TRANSFERS Ltd. accepts no responsibility for any missed flight due to this. All passengers are advised to have adequate travel insurance prior to the booking. We do not issue refunds to any passengers who do not wait for their driver and take an alternative means of transport.
NLG AIRPORT TRANSFERS Ltd. does not take any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact NLG AIRPORT TRANSFERS Ltd.’s customer services team immediately. For passenger safety, Private Hire licensing regulations require all luggage to be securely fastened in the boot of the vehicle so please ensure to take this into account when choosing a vehicle.
NLG AIRPORT TRANSFERS Ltd. reserves the right to refuse unexpected carriage of animals if not agreed by the company at the point of booking. All animals must be secured in a suitable transport box/crate.
NLG AIRPORT TRANSFERS Ltd. accepts no responsibility for costs incurred from a failure to abide by these terms. The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis. Please ensure you give us your arrival times and day into the UK and not your departing information. If your flight has any serious delays please inform us as soon as possible.
NLG AIRPORT TRANSFERS Ltd. uses its own transport wherever possible but could use third party companies where necessary. NLG AIRPORT TRANSFERS Ltd. reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable. Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 12:00 on 24th December to 23:59 on 26th December, 12:00 on 31st December to 23:59 on 1st January, other days may also be affected.
Policies and Notices
On collecting journeys from an airport, as standard, NLG AIRPORT TRANSFERS Ltd. allows all passengers 1 hour maximum from the exact time the flight lands to meet their driver. After the initial 1 hour, waiting time is charged, regardless of reason, at £20/hr. NLG AIRPORT TRANSFERS Ltd. will honour requests for collection [X] minutes after flight landing, however customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the the customer is ready earlier than planned and has to wait to the scheduled collection time for the driver to arrive. NLG AIRPORT TRANSFERS Ltd. will assume you wish for a ‘standard’ collection unless otherwise informed via email to email@example.com in advance of the journey time.
NLG AIRPORT TRANSFERS Ltd. will accept all cancellations as long as a notice is provided 24 hours before the pick-up. All cancellations must be made via email to which you will receive a confirmation.
If you do not receive an email from NLG TRADING Ltd. confirming the cancellation, then we have not received your email. In this case, please call our out-of-hours number, +44 777 8888 995, refunds will not be issued in the following circumstances:
If cancellation of a booking is made less than 24 hours before the pick-up.
If the passenger does not show up for pre-paid journeys.
All other circumstances where a refund may be possible should be addressed directly with the NLG AIRPORT TRANSFERS Ltd. customer services.
Any complaints regarding service should be raised via email with our office. All complaints must be submitted within 7 days of the event causing the complaint. Please note that some calls may be recorded for quality and training purposes.